Privacy policy

Last updated: September 4, 2026

Madigas operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Madigas is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. Where there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

"Personal information" refers to information that identifies you or could reasonably identify you. It does not include information that has been anonymised or de-identified so that it can no longer be linked back to you. Depending on how you interact with the Services, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details such as your name, billing address, shipping address, phone number, and email address.
  • Financial information such as payment card details, financial account information, transaction details, payment method, and payment confirmation.
  • Account information such as your username, password, security questions, preferences and settings.
  • Transaction information such as items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your order history.
  • Communications with us such as details you share when contacting our customer support team.
  • Device information such as your device, browser, network connection, IP address, and other identifiers.
  • Usage information such as how and when you interact with or navigate the Services.

Where We Collect Personal Information From

We may collect personal information from the following sources:

  • Directly from you — when you create an account, browse or use the Services, communicate with us, or otherwise provide your information;
  • Automatically through the Services — from your device as you use our website, including through cookies and similar technologies;
  • From our service providers — who process personal information on our behalf to enable certain features of the Services;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

  • Providing, Tailoring, and Improving the Services. To fulfil our contract with you, process payments, fulfil and ship your orders, remember your preferences, send account-related notifications, process returns and exchanges, manage your account, enable product reviews, and personalise your shopping experience, including product recommendations.
  • Marketing and Advertising. To send marketing, advertising and promotional communications by email, text message or post, and to show you relevant advertising on the Services or other websites, including based on your past purchases or browsing activity.
  • Security and Fraud Prevention. To authenticate your account, provide a secure shopping and payment experience, detect and investigate fraudulent or unlawful activity, and keep the Services secure. If you register an account, you're responsible for keeping your login details confidential — please don't share them with anyone.
  • Communicating with You. To provide customer support and maintain our relationship with you.
  • Legal Reasons. To comply with New Zealand law or valid legal process, respond to lawful requests from regulators or law enforcement, and to enforce or investigate potential breaches of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • To Shopify, and other vendors and service providers who perform functions on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
  • To business and marketing partners who help us advertise to you. For example, we use Shopify to support personalised advertising based on your activity across different merchants and websites. These partners handle your information under their own privacy policies. You may have the right to opt out of this kind of targeted advertising — see "Your Rights and Choices" below.
  • Where you direct or consent to disclosure, such as to arrange delivery of your order or through your use of social media or login integrations.
  • With our affiliates or other companies within our corporate group.
  • In connection with a business transaction such as a merger, sale, or restructuring, to comply with legal obligations, to enforce our policies, or to protect the Services, our rights, or the rights of our customers or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, and potentially with third parties located outside New Zealand, for this purpose. We also use certain Shopify features that draw on data from your interactions with our store, alongside other merchants using Shopify. In these circumstances, Shopify is responsible for the relevant processing, including responding to requests about your personal information used for these purposes. You can learn more, and access relevant tools, via the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may link to websites or platforms operated by third parties. If you follow a link to a site we don't control, we recommend reviewing that site's own privacy and security practices. We're not responsible for the privacy or security practices of third-party sites, or the accuracy of information found there. Anything you post on public or semi-public platforms, including third-party social networks, may be visible to other users without restriction on how they use it. Linking to third-party content does not imply our endorsement of it.

Children's Data

The Services are not directed at children, and we do not knowingly collect personal information from children under 16 without the consent of a parent or guardian. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below and we will take steps to delete it.

Security and Retention of Your Information

No method of storage or transmission is completely secure, and we can't guarantee absolute security of your information. We recommend avoiding unsecured channels when sharing sensitive or confidential details with us.

We retain personal information only for as long as necessary — for example, to maintain your account, provide the Services, meet our legal obligations, or resolve disputes and enforce our agreements and policies.

Your Rights and Choices

Under the Privacy Act 2020 (New Zealand), you have the right to:

  • Access your information. Request confirmation of, and access to, the personal information we hold about you.
  • Correct your information. Ask us to correct personal information that is inaccurate, incomplete, or out of date.
  • Request deletion. Ask us to delete personal information we hold about you, subject to any legal or contractual reasons we may need to retain it.
  • Request portability. Ask for a copy of your personal information, or that we transfer it to a third party, in certain circumstances.
  • Manage marketing preferences. Opt out of promotional emails at any time using the unsubscribe link in those emails. Even if you opt out, we may still send non-promotional messages, such as order or account updates.

You can exercise these rights by contacting us using the details below. To learn more about how Shopify handles your personal information, including any rights that apply to Shopify's own processing, visit the Shopify Privacy Portal linked above.

We will not treat you unfavourably for exercising any of these rights. We may need to verify your identity before actioning a request, and we will respond within the timeframes required by New Zealand law. You may nominate an authorised representative to make a request on your behalf; we may ask for proof of that authorisation, and may still need to confirm your identity directly.

Complaints

If you have concerns about how we've handled your personal information, please contact us first using the details below so we can try to resolve it. If you're not satisfied with our response, you have the right to lodge a complaint with New Zealand's Office of the Privacy Commissioner at www.privacy.org.nz.

International Transfers

Your personal information may be transferred to, stored, and processed in countries other than New Zealand, including the United Kingdom, where our service providers are located. Where we transfer personal information overseas, we take reasonable steps to ensure it receives a comparable standard of protection to that required under the Privacy Act 2020, including through contractual safeguards with the recipient where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page with a revised "Last updated" date, and notice will be provided where required by law.

Contact Us

Got a question about your order, or just want to say hello? Reach out any time.

Email: support@madigas.com

Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM NZT

We aim to reply to every message within 24 hours.

Our Business

ECOMMERCE TRANSHIPMENT SOLUTION LTD
Cici House
58 Derby Street
Manchester, England
M8 8HF
United Kingdom

Company registration number: 08586595