Shipping policy
Shipping at a Glance
| Shipping cost | Free on all orders |
| Order cut-off time | 12:00 PM NZT |
| Processing time | 1–3 business days (Monday–Friday) |
| Transit time | 6–11 business days (Monday–Friday) |
| Total estimated delivery | 7–14 business days (Monday–Friday) |
| Delivery area | New Zealand only |
Shipping Cost
Shipping is free on every order, with no minimum spend and nothing added at checkout.
Shipping Location
At this time, we only ship to addresses within New Zealand.
Processing Time
- Orders typically leave our warehouse within 1–3 business days (Monday–Friday) of being placed.
- Place your order before our 12:00 PM NZT cut-off and it's processed the same day; anything after that goes out the next business day. We don't process orders on weekends or public holidays.
Transit Time
Once your order leaves our facility and is handed to the carrier, plan on 6–11 business days (Monday–Friday) for delivery, as your order travels internationally to reach you. Timing can shift slightly depending on your location within New Zealand.
Total Delivery Time
From order placement to delivery, expect 7–14 business days (Monday–Friday) in total.
These are estimates only, and delivery can take a little longer during peak periods such as the holiday season.
Tracking Your Package
Once your order ships, we'll email you a tracking number. You can also check its status anytime on our Track Order page.
If 3 business days pass with no movement on your tracking, or your tracking link isn't working, email support@madigas.com and we'll look into it.
Damaged Packages
Every order is carefully packed, but pieces can occasionally get jostled in transit. If yours arrives damaged, email us within 30 days of delivery at support@madigas.com with your order number and a photo showing the damage. We'll send a free replacement or a full refund — your choice.
Missing Packages
Start by checking around your property and with neighbours — packages sometimes turn up in unexpected spots. Still no luck? Contact us at support@madigas.com within 7 days and we'll help track it down.
Updating Your Shipping Address
Please double-check your address before completing checkout. Spotted an error right after ordering? Email support@madigas.com straight away. We'll try to update it before your order ships, but once it's in processing we can't guarantee a change.
Contact Us
Got a question about your order, or just want to say hello? Reach out any time.
Email: support@madigas.com
Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM NZT
We aim to reply to every message within 24 hours.
Our Business
ECOMMERCE TRANSHIPMENT SOLUTION LTD
Cici House
58 Derby Street
Manchester, England
M8 8HF
United Kingdom
Company registration number: 08586595