Refund policy
Returns at a Glance
| Return window | 30 days from the date your order is delivered |
| Return shipping cost | Covered by the customer, unless we made an error or the item arrived damaged or faulty |
| Refund processing time | Within 7 business days of us receiving your returned item |
| Refund method | Returned to your original payment method |
| Exchanges | Subject to stock availability |
| Damaged or faulty items | Free replacement or refund, with return postage covered by us |
Return Window
Had a change of heart about a vase, wall mirror, or storage piece? You have 30 days from the delivery date to return it to us. Requests made after this window unfortunately can't be accepted.
To qualify for a return, items must be unused and in their original condition, with all tags, labels, and packaging intact — including any hardware, brackets, or accessories that came with the piece.
Starting a Return
- Email support@madigas.com with your order number and the reason you'd like to return the item
- We'll reply within 24 hours with your return instructions
- Pack the item securely — original packaging is best for protecting home decor pieces in transit
- Send it to our returns address:
Cici House
58 Derby Street
Manchester, England
M8 8HF
United Kingdom
- Once we've received it, your refund or exchange will be processed within 7 business days
Who Covers Return Shipping
Return postage is the customer's responsibility in most cases.
If we shipped you the wrong product, or your item arrived damaged or faulty, we'll cover the return shipping cost on our end.
Damaged or Faulty on Arrival
Every order is packed with care, but knocks can happen in transit. If your item arrives damaged, contact us within 30 days of delivery at support@madigas.com with your order number and a photo showing the damage.
We'll arrange return shipping at no cost to you and offer either a free replacement or a full refund — your choice.
Missing Parts or Incorrect Items
If something's missing — like fixings for a shelf, a lampshade, or part of a cushion set — or you received the wrong product, email support@madigas.com and we'll fix it at no charge.
Cancelling an Order
You can cancel your order free of charge within 12 hours of placing it.
Once an order has shipped, it can't be cancelled — you'll need to go through our returns process instead.
Returning Part of a Multi-Item Order
If you're returning only some items from a larger order, the original shipping fee is non-refundable, unless the return is the result of an error on our part.
What We Can't Accept
We're unable to accept returns that show signs of use or wear, are missing original packaging, tags, or accessories, or arrive back with us after the 30-day window has closed.
Refund Timing
Once your returned item is received and inspected, we'll issue your refund within 7 business days and send you a confirmation email.
Refunds are returned to your original payment method. Depending on your bank, it may take a little longer to show up on your statement.
Refund Delays
If it's been more than 7 business days since we received your return and you still haven't been refunded, check with your bank or card provider first, as delays can happen on their end. Still nothing? Email support@madigas.com and we'll chase it up.
Exchanges
Exchanges are subject to current stock levels. Email support@madigas.com with your order number and the item you'd like instead. Any price difference will be charged or refunded accordingly.
Your Consumer Rights
Nothing in this policy limits or replaces the rights and remedies you're entitled to under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Contact Us
Got a question about your order, or just want to say hello? Reach out any time.
Email: support@madigas.com
Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM NZT
We aim to reply to every message within 24 hours.
Our Business
ECOMMERCE TRANSHIPMENT SOLUTION LTD
Cici House
58 Derby Street
Manchester, England
M8 8HF
United Kingdom
Company registration number: 08586595